This error message or a gray Grammarly icon may indicate issues with connection. To troubleshoot this, please follow the steps below. 

macOS
  1. Click on the Grammarly icon in the menu bar at the top of your screen and select Settings...
  2. Under the Account tab, click Sign out.
  3. Once you have signed out, please click on the Grammarly icon again and select Quit.
  4. Temporarily turn off your VPN, proxy, antivirus, and firewall software. If you are not sure whether you’re using a proxy, this article may help.

    Note: If temporarily turning off your antivirus and firewall software helps, we suggest that you add Grammarly to that software’s allowed list to resolve the issue.

  1. Then, open Launchpad and select Grammarly Desktop. Alternatively, please click on Finder, select Applications in the sidebar, and double-click on Grammarly Desktop.
  2. In the window that opens next, click Sign in. ​You will then be redirected to a page where you’ll have to enter the login credentials for your account.
Windows
  1. Right-click on the Grammarly icon in the system tray in the lower-right corner of your screen and select Settings...
  2. Under the Account tab, click Sign out.
  3. Once you have signed out, please click on the Grammarly icon again and select Quit Grammarly. 
  4. Temporarily turn off your VPN, proxy, antivirus, and firewall software. If you are not sure whether you’re using a proxy, this article may help.

    Note: If temporarily turning off your antivirus and firewall software helps, we suggest that you add Grammarly to that software’s allowed list to resolve the issue.

  5. Open the Start menu, type in “Grammarly,” and launch the Grammarly app. Alternatively, please double-click the Grammarly thumbnail on your desktop.
  6. In the window that opens next, click Sign in. ​You will then be redirected to a page where you’ll have to enter the login credentials for your account.