If you are experiencing an issue where you don’t see the underlines in the Editing mode in Google Docs, please make sure you are using the latest versions of the extension: 

  1. Open your Chrome browser
  2. Go to chrome:extensions
  3. Click Remove in the Grammarly for Chrome section
  4. Use this link to download the latest version

If the issue persists, please submit a support request and include the following information so we can investigate it further: 

  1. Record a video of the issue you’re experiencing. You can help us understand and resolve this by using your preferred video recording tool (even a smartphone video will work!).
  2. Specify your current screen resolution. For more information on how to check this, visit this page. 
  3. Tell us if the issue starts as soon as you open a document and launch Grammarly, or if it only happens some time after you’ve applied certain suggestions.
  4. Specify whether your document contains any images. 
  5. Specify whether your document is in pageless mode. If it is, try switching to the standard mode, as pageless mode is not currently supported. 
  6. Provide a copy of the original Google Docs document. To download a copy of your document, please do the following:
    • In your Google Docs document, click File>Make a copy
    • Click Share > Get link
    • Click on Restricted and change the option to Anyone with the link
    • Change Viewer to Editor
    • Click on Copy link and then click Done
    • Send the link to us 

Note: Grammarly employees will need to view your document to investigate this issue.